Camping Var : FAQs

Is there a beach at the campsite? How far is the campsite from the sea?

No, the campsite has no access to the beach or sea views. We are located 1.2 km from the sea. In July/August, there is a free shuttle bus for the beach which runs from 10 am to 1 pm and from 3 pm to 7.30 pm.

How many stars does Port Pothuau campsite have?

In 2012, we won a fourth star. We are classified under No C83-022489-001

How far is the campsite from the shops, supermarkets and the Hyères town centre? And from the Provence markets?

We are located 5 km from Hyères town centre and 5 km from La Londe town centre. Both towns have several supermarkets including Intermarché, Casino, Carrefour Market and Biocoop. Otherwise, our best advice is to visit one of the Provence markets (every morning from 6 am to 1 pm) and soak up the fragrances and flavours of the local area – mouth-watering indeed!

Where are the cycle tracks in Hyères?

We have 96 km of cycle tracks stretching from Toulon to St Tropez. Come to reception and we can let you have a map of the cycle tracks in the municipality. We have two cycle tracks which both start 800 m from the campsite (all that remains is to join them up, maybe one of these days!!!)

How to get to the campsite by public transport?

If you want to come by train you can go to Hyères station (7 km) or Toulon station (25 km, a bit further away but much better served!). Once you reach the station, it’s much simpler to take taxi when you come out of the station or phone the following number: 04 94 00 60 00.if you are coming by bus, you can get information on timetables by phoning but this is not the best option because the bus stops are 1 km from the campsite and the service is not very frequent.Generally speaking if you do not have your own vehicle for your holiday, we would advise you not to rely on public transport to get the campsite or to go back home again! If you’re coming by air, the airport is 6.5 km away. When you get here, take a taxi or hire a car at the airport (Europcar or Avis). Directions: Leave the airport and at the roundabout turn left, follow alongside the sea for 5 km, at the roundabout take the direction to ‘La Londe’ for1 km, then turn left in the direction of the campsite on the small road across from Le Castel.

Is the pool heated? What are its opening hours?

Yes, the pool is heated from the day the campsite opens until the day it closes. It is heated to 28°. It is open from 8 am to 7 pm

Are wristbands compulsory?

Yes, they allow us to check that the people using the pool and the campsite in general are campsite residents We give you one to put on your wrist when you arrive and you should take it off during your entire stay.

Can children play safely within the campsite?

The campsite is, first and foremost, a family campsite. We do not accept groups of young people (18-25 years) without children. What is more, the campsite is flat, all thoroughfares are parallel to each other and there are no dead ends. Children are free to ride for kilometres on their bikes with no risk of getting lost – they can go to the kids’ club, the pool, the play area or the sportsground. We have barriers at the entrance which restrict access only to authorised vehicles. Speed is limited to 10 km/hour inside the campsite. We ask our customers to wear identification wristbands. In July/August, we have night surveillance and there are lifeguards at the pool.

Must men wear bathing trunks in the pool.

Yes, bathing trunks are compulsory for the pool. Only Lycra bathing trunks are permitted for obvious reasons of hygiene.

Can we buy fresh bread in the morning on the campsite?

Yes, and lots of other thingsWe have a bread oven and bake cakes and bread throughout the day.You don’t need to reserve it, as there is always some available!

What are the opening hours of the bar and restaurant and the grocery shop?

The opening hours maybe change depending on the time of the year that you are sure to find the grocer’s shop open from 8 am to 1 pm and from 9 pm to 7.30 pm (8 pm in summer, and the bar and restaurant from 9 am to 11 pm.

Is there Wi-Fi at the campsite? How much does it cost?

Yes, there is wifi throughout the campsite, accessible from any pitch. We offer a single fee of 1 euro per day per device. Available online or at the reception.

Can I choose my particular pitch number?

Yes, we will do all in our power to meet your request (shade, calm, types of trees, etc.). Nevertheless, we are lucky enough to have lots of regular visitors and sometimes your holiday dates might coincide with theirs. In that case, we are not always able to offer you the pitch you want because it has already been taken. Our policy is very simple, to avoid conflict we give priority to the first person to book… Feel free to suggest 3 pitch numbers so that we can put you somewhere you will be happy.

Can they arrive at any time of the day or night?

Yes it’s our job to fit in with your timetable and your needs. So, if you’re thinking of arriving outside reception opening hours (9 am -1 pm / 4 pm – 7.30 pm), please give us a ring on so that we can sort something out. And if it has simply slipped your mind to let us know, we will do the thinking for you!In any case, there is an emergency number: 06 17 48 48 73!

Is bed linen provided?

No, sheets are never provided in our rentals because we know that you prefer to bring your own because it feels more like home. The double beds are either 140 cm or 160 cm depending on the model you choose. The single beds are 80 cm. If you do not want bring your own sheets with you, we can sell you (recyclable) disposable bamboo sheets. A set of double sheets costs €12 and a set of single sheets costs €10. A set includes two pillow slips (one for a single bed) a duvet cover and a bottom sheet.

Are pillows provided in your accommodation?

Yes pillows are provided for the fixed beds in each mobile home. So as not to clutter up the cabinets, it is not standard practice to provide the 2 pillows for the additional bad (sofa bed) in the Prestige residences. In this case, simply let us know that you would like some extra pillows.

Should we bring our own towels?

Yes, please bring your own bath towels and beach towels. Remember that we do have a laundry that you can use to wash and dry them during your holiday.

Are your rentals air conditioned?

Not all. We recommend that you make sure you let us know that you want an air-conditioned residence when you make your booking. It is difficult to change your accommodation after arrival, because air-conditioned rentals are often very popular and booked up a long time in advance.

Do the mobile homes have televisions? DVDs? USB ports?

Yes, all our models (except the mobile home without bathroom, have a television with a DVD player and some even have a USB port for your flash drives.

Do we have to bring our own kitchen utensils?

No, our the kitchens in our residences are fully equipped You might want to bring with you some particular appliances (toaster, electric kettle) if you feel you might need them. You should also think of bringing an electric barbecue (maximum 2000 W) and an extension cable. We cannot supply collective barbecues as our department has a very high fire risk.

Can we park our car on our pitch? What if we have a second car or trailer?

Yes, each holiday includes parking for one vehicle on the pitch. You can bring a second car. You will be charged 5 euros per day and you can park your car either on your pitch if there is room or at the car park at the entrance. You can also bring a trailer. If your trailer is under 1 m 50 it is free of charge, longer than this and it is charged at the same rate as an additional vehicle.

Can we hire bikes at the campsite?

Yes of course, the campsite grocery supplies adults and children’s bikes and bicycle trailers for tiny tots.

Can we have a barbecue at the campsite

Yes and No.    No, because charcoal barbecues are strictly prohibited throughout the entire department by prefectural order. And yes, because gas and electric barbecues of less than 2 000 watts are permitted.However, we do not supply them.

What happens about cleaning the accommodation?

The cleaning at the end of your stay is your responsibility. However, if you want to enjoy your holiday to the full and not have to worry about cleaning, you can sign up to a cleaning package for €50. Our staff will take care of your cleaning for you.

Can we pitch a tent next to our rented bungalow?

No, for fire safety reasons, it is strictly prohibited, in our department, to add a tent to the pitch of a rented mobile home, even if you do not exceed the number of persons authorised for the pitch.

What is the weather like in the region?

We have 300 days of sunshine per year so, generally speaking, the weather tends to be fine. Why not check the French weather forecast, just before you leave home? In any case, when it rains (and we do need some rain for the grass), we are on hand to tell you about things to do and lend you parlour games.

Are dogs welcome?

Yes, dogs are welcome at the campsite at a charge of 3 euros per night. We have provided washing facilities for them to rinse them down after the beach. Please keep them on a leash and take them outside the campsite for toileting. You are not permitted to leave an animal on its own on a pitch, tied up or shut inside a car or your accommodation. You must submit their vaccination record on arrival. Only category 1 and 2 dogs are prohibited.Only dogs weighing less than 10 kg are permitted in the rental accommodation.

What installations can I use when I book a campsite pitch.

Depending on model, our pitches have an electricity and water supply and disposal of wastewater and have a surface area of between 80 and 100 m². Our pitches can accommodate:

  • 1 caravan or a family tent or a camper car
  • 1 vehicle included in the price of the holiday
  • 1 igloo tent (at a supplement) or 1 second vehicle (at a supplement)
  • 1 trailer (free of charge under 1 m 50; charged the same as an additional vehicle over 1 m 50)

What can you do at the campsite when you have small children?

Depending on the age of your children, we can offer a variety of activities ranging from the water park paddling pool to the kids’ club, including sports tournaments and karting outings. We also have ‘Kiddy Fun’ mobile homes, especially designed for small children. They have their own special bathrooms just for tiny tots. We also have special toilet facilities for them in our toilet blocks.

When must I pay the balance of my holiday?

As stated in your reservation confirmation (document guaranteeing your reservation once you have paid the deposit), the balance is payable 30 days prior to arrival. You can pay by debit or credit card, holiday cheque, bank cheque or cash.

Can I pay by holiday cheque?

Yes, you can pay your deposit and/or the balance by holiday cheque. All you have to do fill them out in your name and send them to us at the campsite’s postal address.

Can I pay in cash?

Yes, you can pay the balance of your holiday in cash. If you want to pay by cash, you must send us a deposit cheque for an equivalent amount. We will return this cheque when you arrive and pay by cash.

Can I pay for my holiday with Holiday Vouchers (Bons Vacances)?

No, we do not accept holiday vouchers. However, we can fill them out and stamped them for you and then you can have them refunded by the issuing body.

Is the campsite VACAF approved?

No, however we can fill in your holiday vouchers so that you can have them refunded.

What are the terms and conditions of the cancellation insurance?

Please download the terms and conditions of the cancellation insurance by clicking here.

What are the terms and conditions for cancelling a holiday?

If the cancellation is made:

  • at least 90 days prior to the date of arrival, the deposit may be refunded (€40 non-refundable administration charge)
  • between 90 and 30 days, the deposit will be retained by the campsite
  • From 30 days to 0 days (or no-show) 100% of the total is payable

A cancellation insurance may be taken out (see terms and conditions tariffs on the downloadable document).No reduction or refund will be given for an unjustified delay, early departure or should a service be closed for technical or administrative reasons.All stays that have commenced are payable in their entirety.